Our Commitment to Quality and Customer Satisfaction
At The Roof Doctor, we have been serving Western Washington for over 60 years, and our commitment to quality and customer satisfaction remains unwavering. Our family-owned and operated business is dedicated to providing top-notch roofing services to residential and commercial clients. We take pride in our comprehensive approach to roofing, offering a full range of services designed to meet the unique needs of each client.
From New Roofing to Roof Repair
Our expert crews specialize in installing new roofs, re-roofing, and repairing existing roofs. Whether you need a comprehensive roof replacement or a quick repair, our team is equipped to handle the job efficiently and effectively. We understand the importance of a well-maintained roof, which is why we strive to provide outstanding workmanship and attention to detail in every project.
Emergency Roofing Services
At The Roof Doctor, we know that unexpected roof damage or leaks can occur at any time. That's why we offer 24/7 emergency roofing services to respond to your roofing emergency. Our dedicated team is available to assess the situation, provide a temporary solution, and ensure the safety of your property.
Roof Cleaning and Maintenance
Regular roof cleaning and maintenance are essential to extending the life of your roof. Our experts offer thorough cleaning services to remove dirt, debris, and mildew, ensuring your roof looks its best and remains in excellent condition.
Solar and Home Services
In addition to our roofing services, we also offer solar solutions and home services to enhance the value and comfort of your property. Our experienced team will work with you to design and install a customized solar system or provide expert assistance with home repairs and maintenance.
Our Promise to You
At The Roof Doctor, we stand behind the quality of our work with a 100% satisfaction guarantee. If something isn't right, we'll make it right. We pride ourselves on exceptional customer service, dedicated to providing a stress-free experience from initial consultation to completed project.
Explore Our Service Areas
We proudly serve various communities in Western Washington, including but not limited to:
- Olympia
- Chehalis
- Hoquiam
- Longview
- Tacoma
- Shelton
- Bremerton
Product/Service: Roofing Service
Topic: Customer Reviews
Experience with Ken
The roofing company, Roof Doctor, was praised by Robin S. for their professionalism and expertise, particularly with Ken, who was very kind and receptive to her ideas and concerns. The customer was impressed by the experience and knowledge behind Ken's responses, which put her at ease.
Inconsistencies and Delays
However, several customers experienced issues with the company's communication and scheduling. Amber B. had to deal with repeated delays in the installation of her roof, while Jennifer B. had her appointment cancelled and never received a call back. Kevin W. also had trouble scheduling an appointment and never received a follow-up call.
Poor Customer Service and Quality
Donna N. was extremely dissatisfied with the company's customer service, stating that they took forever to redo the roof and never called to provide an update. Sarah W. reported damage to her house during the roofing process and was told that the company was not responsible for the damage. Huckleberry J. was left with a house infested with bats after the company failed to seal the ridge vents.
Positive Experience and Quality Work
On the other hand, James J. had a excellent experience with the company, praising their workmanship, communication, and honesty. Robert C. also had a positive experience, despite the final bill being higher than expected.
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