FAMILY OWNED AND OPERATED SINCE 1994 - EXPERIENCE YOU CAN TRUST
RoofTec, a family-owned and operated business since 1994, is the most experienced residential roofing contractor in Texas. Founded by Rodger and Cherie Brogdon, we have installed over 50,000 new roofs across the Greater Houston Area. Our dedication to superior service and craftsmanship has made us the most reliable roofing contractor in the region.
Our Values
At RoofTec, we prioritize:
- Customer satisfaction: We value our relationships with our customers and are committed to providing personalized and responsive service.
- Quality craftsmanship: Our skilled and experienced team ensures the highest quality workmanship on every project.
- Integrity: We operate with transparency and accountability, taking responsibility for our work.
- Community: We believe in giving back to the community and supporting local initiatives.
Our Services
We offer a comprehensive range of roofing services, including:
- Residential Roofing: New installations, inspections, repairs, and maintenance for your home.
- Commercial Roofing: Expertise in handling all aspects of commercial roofing projects.
- Builders Roofing: Quality workmanship and efficient service for new construction projects.
Our Expertise
With decades of experience and a team of highly skilled professionals, RoofTec can handle any roofing project, regardless of size or complexity. We take pride in:
- Custom flashing fabrication in our in-house sheet metal shop.
- Uniformed and experienced service department employees who build lasting relationships with homeowners.
- Strict adherence to industry standards and safety protocols.
Poor Customer Service and Roofing Experience
Several reviewers have shared their negative experiences with Rooftec, citing poor professionalism, punctuality, quality, responsiveness, and value. Ruby, the customer service representative, was described as unprofessional and rude, failing to provide adequate answers to questions and cutting off customers mid-conversation. Additionally, the company's roof inspection and installation services have been panned, with customers complaining about poor workmanship, damaged ceilings, and unsealed leaks.
Difficulty in Receiving Assistance and Unacceptable Practices
Rooftec's customer service has been faulted for being unresponsive, with customers struggling to get in touch with representatives or receive assistance. Moreover, the company's practices have been deemed unacceptable, such as charging a 3.9% credit card fee, which is unusual and makes it difficult for customers to use their services.
Subpar Roofing Services and Long-Term Issues
Reviewers have also reported issues with the quality of Rooftec's roofing services, with customers experiencing leaks and damage to their homes. One reviewer was told by the company that they were not responsible for fixing damaged ceilings, leaving customers feeling frustrated and disappointed.
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