As a family-owned and operated company, Stonewater Roofing has been committed to delivering exceptional service and unparalleled quality to the residents of East Texas for years. Our story began in Tyler, Texas, where our founder, Roland Browne, started the company from humble beginnings in his grandmother's spare bedroom. Since its inception, Stonewater Roofing has experienced exponential growth, earning a reputation as the go-to roofing experts in the region.
At Stonewater Roofing, we believe that customer service is the key to our success. Our team of experienced professionals is dedicated to providing unmatched craftsmanship, transparency, and professionalism in all aspects of our work. We understand that every roof is unique, and we take the time to assess each customer's specific needs and tailor our services to meet those needs.
Our Philosophy
Our philosophy is built on three core beliefs:
- Attention to Detail: We understand that every small detail matters when it comes to roofing. Our team is meticulous in their work, ensuring that every aspect of the roofing process is done to the highest standards.
- Customer Service: We believe that customer service is not just about meeting expectations, but exceeding them. Our team is dedicated to providing exceptional service, from the initial consultation to the final clean-up.
- Innovation: We stay ahead of the curve by attending industry conferences and workshops to stay updated on the latest developments and innovations in the roofing industry.
Our Services
At Stonewater Roofing, we offer a wide range of services designed to meet the unique needs of our customers. Our services include:
- Residential Roofing: We provide top-quality residential roofing solutions for homeowners in Tyler, Longview, and surrounding areas.
- Commercial Roofing: Our expert team provides reliable commercial roofing services for businesses in the region.
- Solar Solutions: We offer innovative solar panel solutions to help homeowners reduce their energy bills and increase their property value.
- Storm Repairs: Our team is experienced in handling storm-related roof damage and providing prompt repairs to minimize downtime.
Awards and Recognition
We are proud to have received numerous awards and recognition for our superior workmanship and commitment to customer service. Our President's Club designation from GAF (Gibbs-Amsted Fiberglass) is a testament to our commitment to quality and customer satisfaction.
Get in Touch
At Stonewater Roofing, we value our customers and appreciate the trust they place in us. If you have any questions or concerns, please don't hesitate to reach out to us. We look forward to serving you with the same level of expertise and dedication that has made us the top choice for roofing services in East Texas.
Exceptional Customer Service
The majority of customers have had an outstanding experience with Stonewater Roofing, citing exceptional customer service as one of the primary reasons for their high ratings. Multiple reviewers specifically mentioned the professionalism and helpfulness of various employees, including Bobby, Kurtis, Ian, Anayo, Kaleb, and Adrian Alexander. These individuals went above and beyond to ensure customer satisfaction, often keeping customers informed throughout the process and addressing their concerns promptly.
Quality Workmanship
Reviewers were consistently impressed with the quality of work performed by Stonewater Roofing's teams. Many mentioned that the company's attention to detail and commitment to producing high-quality results were evident in their final products. Roof installations, repairs, and inspections were all performed to a high standard, with some reviewers noting that the work was done efficiently and with minimal disruption to their daily lives.
Insurance Claims
Several reviewers highlighted the company's expertise in handling insurance claims, with some mentioning that their interactions with insurance companies were facilitated and streamlined thanks to Stonewater Roofing's involvement. This was often attributed to the efforts of staff members like Anayo Onyinano, who helped customers navigate the insurance claims process and secured satisfactory results.
Communication
Effective communication was a common theme among reviewers, with many praising the company's prompt responses to their inquiries and updates on the status of their projects. This was often facilitated by project managers and sales representatives who kept customers informed and addressed their concerns in a timely manner.
Cleanliness and Safety
Reviewers were impressed with the company's attention to cleanliness and safety, with some noting that the job sites were left in a pristine condition after the work was completed. This attention to detail helped to alleviate customers' concerns about potential messes and hazards during the installation process.
Challenges
Only one reviewer, Richard Mills, mentioned some minor delays in the completion of their project, which he attributed to coordinating with other contractors. However, he ultimately praised Stonewater Roofing for doing an excellent job despite the challenges.
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