Building better roofs, building better communities,
At Madsen Roofing & Waterproofing, Inc., we pride ourselves on being a premier roofing and waterproofing solutions provider in Sacramento, California. With over 25 years of experience, our team of experts has built a reputation for delivering high-quality workmanship, innovative solutions, and personalized attention to our clients.
Our Story
Our company's history dates back to 1987 when we first opened our doors as a small, family-owned business. Over the years, we have grown and evolved, but our commitment to quality, safety, and customer satisfaction has remained unwavering. Today, we are proud to be a leading provider of roofing and waterproofing solutions, serving commercial clients across the Sacramento region.
Our Team
Our team is our greatest asset. Many of our staff members have been with us for over 15 years, and their dedication, hard work, and commitment to excellence are the driving forces behind our success. Meet our leaders, including Christian Madsen, our President, and Rosemary Reynolds, our Chief Administrative Officer, who exemplify our company's values of quality, safety, and community involvement.
Our Services
At Madsen Roofing & Waterproofing, Inc., we take a personal approach to providing roofing and waterproofing solutions that meet our clients' unique needs. Our services include:
- Roofing Solutions: We offer a range of roofing solutions, from new installations to repairs and maintenance, designed to meet the specific needs of our commercial clients.
- Waterproofing Solutions: Our waterproofing experts can help prevent water damage and ensure the integrity of your building envelope.
- 24-Hour Service: Our emergency response team is ready to respond to any roofing emergency, 24/7.
- Maintenance: Regular inspections and maintenance are crucial to extending the lifespan of your roofing system. Let us help you protect your investment.
Our Commitment
At Madsen Roofing & Waterproofing, Inc., we are committed to delivering exceptional service, quality, and value to our clients. We prioritize safety, both on and off the job site, and strive to make a positive impact on our community through our involvement in local charities and initiatives.
Industry Partners
We are proud members of various industry associations, including the Western States Roofing Contractors Association and the Roofing Contractors Association of California.
Company Reputation
The company has received overwhelmingly negative reviews from customers who have had poor experiences with their services.
Poor Customer Service
Many reviewers have expressed their dissatisfaction with the company's customer service, describing it as "rude" and "unprofessional". One reviewer warned others against doing business with the company, stating that it will save them from a "huge headache and disappointment".
Incompetence and Inefficiency
One reviewer, a commercial space lessee, had a particularly bad experience with the company's roofing services. They reported multiple roof leaks that were not fixed, and a newly installed roof membrane that still had leaks. The reviewer attributed this to the company's incompetence and lack of expertise.
Unreliable Workers
The reviewer's experience was further exacerbated by the company's worker asking to spray water onto their CNC machines to find a leak, which they considered unnecessary and damaging.
Isolated Positive Review
One reviewer did have a positive experience with the company, specifically praising the team, including Wanda and two supervisors. However, this positive review was largely overshadowed by the multiple negative reviews.
