A Roofing Company you can trust. Licensed - Bonded - Insured
Our Commitment to Quality and Customer Service
At Platinum Roofing, we take pride in providing New Mexican families and businesses with unparalleled roofing solutions. With over 20 years of experience under our belts, you can trust us to deliver exceptional craftsmanship, meticulous attention to detail, and personalized customer service every step of the way.
Licensed and Insured Expertise
Licensed by the state of New Mexico, we are fully insured and bonded for your peace of mind. Our team of certified technicians are highly skilled in handling a diverse range of roofing materials and complexities, ensuring your home is protected from the elements.
Comprehensive Roofing Services
We offer a comprehensive array of roofing services to meet your individual needs, including:
Roof Repair
- Promptly address leaks, missing shingles, and damage from weather elements.
- Extensive inspection to identify and address potential problems.
- Transparent communication and accurate estimates.
Roof Replacement
- Expertise in handling various roofing materials like architectural shingles, TPO membrane, and metal roofing.
- Assisting you through the insurance claim process for storm damage.
- Providing accurate estimates and explaining all options clearly.
Additional Services
- Free roof inspections and estimates.
- Consultations on roof maintenance and repair needs.
- Specialized services for commercial properties.
Quality Materials and Craftsmanship
We use only high-quality materials and employ meticulous craftsmanship to ensure your roof is built to last. Our work is backed by a comprehensive warranty for your peace of mind.
Customer-Focused Approach
We prioritize open communication and transparency throughout the process. We listen carefully to your concerns and work collaboratively to find the most effective and affordable solutions for your needs.
Why Choose Platinum Roofing?
- Proven experience and expertise.
- Commitment to quality and craftsmanship.
- Customer-focused approach and open communication.
- Comprehensive service offerings.
- Licensed and insured for your peace of mind.
Overall Feedback
Platinum Roofing has received a mix of reviews from customers, with a majority being positive, while a few have expressed dissatisfaction with the service. The company has demonstrated professionalism, efficiency, and quality workmanship in many instances, but some customers have experienced issues with communication, warranty claims, and follow-up work.
Positive Reviews
Many customers have praised Platinum Roofing for their thorough explanations, professionalism, and attention to detail. Several reviewers have noted that the company's owners and crew members are friendly, courteous, and hardworking. The company's ability to manage expectations, communicate effectively, and complete projects on time has also been commended.
Negative Reviews
However, some customers have experienced issues with their experience. One reviewer felt that the installation was not as thorough as expected, with some concerns going unaddressed. Another reviewer had a leak in their roof after the initial rainstorm, which was eventually blamed on air conditioners despite the fact that the real issue was with the roof itself. This customer expressed disappointment with the company's warranty and lack of follow-up.
Recommendations
Despite some mixed reviews, Platinum Roofing has still received many positive endorsements. Customers have praised the company's ability to manage the insurance claim process, work efficiently, and provide quality workmanship.
