About Our Story
Founded in 2004, Granite Basin Roofing, Inc. takes pride in serving Prescott and surrounding areas with unwavering integrity and expertise. As a family-owned business, we understand the importance of a reliable and secure roof over your home. With over 18 years of experience, our skilled team has tackled projects of all sizes and complexities, ensuring every customer receives personalized attention and exceptional results.
Our Commitment
Our mission is to provide our clients with comprehensive roofing services that safeguard their homes and families. We prioritize:
- Exceptional Customer Care: We listen attentively to your needs, answering your questions and addressing your concerns promptly.
- Quality Workmanship: Our licensed and insured technicians meticulously install, repair, and maintain your roof using industry-leading materials.
- Responsiveness: We understand the urgency of roofing issues and respond quickly to every inquiry.
- Detailed Communication: We provide clear and transparent updates throughout the process, ensuring you are fully informed about the progress and any potential challenges.
Our Services
Granite Basin Roofing, Inc. offers a comprehensive range of services to meet your unique roofing needs. We specialize in:
- Roof Installation: Shingle, tile, and metal roofs, tailored to your architectural style and budget.
- Roof Repairs: Professional restoration of damaged roofs, addressing leaks, cracked shingles, and other issues.
- Roof Maintenance: Regular inspections and tune-ups to extend the lifespan of your roof and prevent costly problems.
- Walk Deck Installation: Creation of safe and functional outdoor spaces connected to your home.
- Solar Tube Installation: Working in partnership with Elite Solar Systems, we install high-quality solar tubes for efficient and sustainable home heating.
Our Values
At Granite Basin Roofing, Inc., we are driven by:
- Integrity: We uphold the highest ethical standards and transparency in all our endeavors.
- Community Involvement: We actively support local organizations and believe in building strong community relationships.
- Customer-Focused Approach: Your satisfaction is our top priority, and we always strive to exceed your expectations.
Overall Experience
The majority of customers had a positive experience with Granite Basin Roofing, praising their prompt and professional service, honesty, and exceptional responsiveness. However, there were a few instances of poor customer service, delays, and lack of respect for wildlife.
Positive Aspects
- Excellent customer service and support from the office staff, inspectors, and roofers
- Professional and timely completion of work
- Honest and accurate estimates
- Responsive to customer needs and concerns
- Willing to go the extra mile to help
Negative Aspects
- Delays in completing work, including backorders and scheduling issues
- Lack of respect for wildlife, with one incident of a worker running over an animal
- Poor communication and customer service, leading to frustration and feelings of inconvenience
- Issues with product knowledge and installation, including incorrect trim/frame color and installation errors
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