More Convenient, More Trusted: Roofing Solutions for a Lifetime
At Best Chimney & Roof Care, we understand that your home's chimneys and roofs are vital components that require regular attention and care. With over 25 years of experience in the industry, we are dedicated to providing Cincinnati, OH, and surrounding areas with reliable and dependable chimney and roof repair, maintenance, and cleaning services.
Chimney Repair & Maintenance
- Comprehensive chimney inspections with video camera technology
- Repairing damaged bricks, mortar, and flashing
- Installing and repairing chimney liners
- Repairing leaky chimneys and water intrusion issues
- Performing routine cleaning and maintenance for optimal performance
Roof Repair & Maintenance
- Identifying and repairing damaged shingles, flashing, and gutters
- Addressing leaks and water damage
- Replacing old roofing materials with high-quality products
- Performing preventative maintenance to extend the lifespan of your roof
Our Commitment
We take pride in our attention to detail, unmatched customer service, and dedication to providing lasting solutions. Our skilled and experienced technicians will take the time to understand your unique needs and provide you with a customized solution. We always prioritize safety, quality, and efficiency in every project.
What Sets Us Apart
- Prompt & Responsive: We understand the importance of timely service, and strive to respond to inquiries and schedule appointments promptly.
- Transparent & Honest Pricing: We provide clear and upfront pricing estimates before any work begins, ensuring you have complete control over your project.
- Quality Materials & Workmanship: We use only the highest quality materials and adhere to strict industry standards for all repairs and installations.
- Customer Focused: We prioritize open communication and personalized service, treating every customer with respect and ensuring their complete satisfaction.
Appointments and Scheduling Issues
Multiple reviewers have reported issues with scheduling and appointment follow-through. One reviewer, J. C., scheduled an appointment but did not receive a confirmation call the day before, and when they attempted to contact the company to confirm, they received no response. Additionally, the company failed to show up for the scheduled appointment. Similarly, Pam Winings set up an appointment to get a quote and was pleased with the initial visit, but when she tried to follow up to schedule the work, she received no response despite multiple attempts to contact the company.
Customer Service and Responsiveness
The reviews suggest that the company has poor customer service and responsiveness. J. C. mentioned that the company did not answer their phone, and Pam Winings tried to contact the company through various means but got no response. This lack of communication and follow-through is a significant issue for customers.
Chimney and Fireplace Care
On the other hand, one reviewer, Crystal Lynn Hall, has had a positive experience with the company's chimney and fireplace care services. They have been using the company for a few years and have been very pleased with the service and price.
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